Refund Policy for Beekeep Guide

At Beekeep Guide, we are committed to providing our customers with the best backyard beekeeping resources and products. We understand that sometimes things don’t go as planned, and we want to ensure that you are completely satisfied with your purchase. Below is our refund policy to help you navigate any concerns you may have.

Eligibility for Refunds

You may request a refund under the following circumstances:

  • The product is defective or damaged upon arrival.
  • The product does not match the description provided on our website.
  • You have not used or opened the product (if applicable) within 30 days of purchase.

How to Request a Refund

To initiate a refund, please contact our customer service team at:

In your email, please include:

  • Your order number
  • A brief description of the issue
  • Any relevant photos (if applicable)

Processing Time

Once your refund request is received, we will process it within 5-7 business days. You will be notified via email once your refund has been issued. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

Exceptions

Please note that certain products may not be eligible for refunds, including:

  • Digital products or downloads
  • Items marked as “final sale”

Contact Us

If you have any questions or concerns regarding our refund policy, feel free to reach out to us. Your satisfaction is our priority!